General conditions

Conditions of sale and delivery:

Minimum purchase is half a carton per variety.

For orders with a net goods value of at least Euro 1,500.00 we grant resellers in Bavaria, North Tyrol, East Tyrol and Carinthia free delivery of the goods.
For orders with a net goods value of at least Euro 2,500.00, we grant resellers in the rest of Austria and the rest of Germany free delivery of the goods.
Below the minimum order value of Euro 1.500,00 or Euro 2.500,00 the price is on request and depends on the weight.
For shipments in other countries within the European Union and worldwide we’ll be happy to request a personal offer for the transport costs.
If our costumer would like to organise the transport, the goods can be picked up also directly from our warehouse. Please reserve your picking slot 24hours in advance.

For new customers, payment is required in advance.. For an order with a net value of at least € 800.00, a cash account of 2% is granted for advance payment. Prerequisite is that the previous invoices have been duly paid. Transport costs are not discountable.

Delivery periods:

Subject to other written agreements, the goods will be delivered after completion. If any delivery periods are exceeded, the buyer is not entitled to claim damages or to withdraw from the contract.
The delivery of the products is normally within 8 working days.
Unforeseen obstacles to delivery, such as force majeure, strike, transport difficulties, etc., entitle the seller to extend the delivery period after consultation with the customer. Partial deliveries are permissible.

Damage in transit:

IIMPORTANT: We make every effort to ensure optimal packaging and professional shipping of our products. Nevertheless, damage may occur during transport of the goods. We therefore ask you to check carefully on receipt of the goods whether any damage to the goods is visible and to notify the carrier in writing and on site. If the goods show any damage, please make the following note on the delivery note or the shipping document. For example: „acceptance of the goods with reservation: obvious damage: a bottle
of blueberry syrup 500ml broken!“

Possible damages must be reported in writing to the company Alpe Pragas Ltd. within 24 hours from receipt of goods. Any transport damages detected later will not be acknowledged by the company Alpe Pragas Ltd. and are at the expense of the buyer.

Return of goods:

All returns under any title must always be approved by the company Alpe Pragas Ltd. Return deliveries of goods without warning can be refused by us at any time. In case of returns the goods travel at the risk of the sender, our costumer.

Technical changes:

Due to technical production necessities we reserve the right to make improvements to our products and their presentation without prior notice.

Payments:

If payment is not made as agreed and on the specified payment date, the buyer shall be in default without special notification.
After the occurrence of default, interest on arrears will be charged in accordance with the respective bank interest rates. In case of disputes, the court in Bozen (BZ) Italy is responsible.

Retention of title:

All goods delivered by us remain our property until full payment of the purchase price including all subsidiary claims.

General:

Furthermore, the norms of the Italian Civil Code and the current trade customs of the province of Bolzano (Bozen) are applicable.